Home›Responsible Gaming

Responsible Gaming Policy

Last updated:

1. Our Commitment

At LuckyVibe, we are deeply committed to providing a safe, enjoyable, and responsible entertainment environment for all our users. We take our responsibilities seriously and have designed our platform with user wellbeing at the forefront of everything we do.

We recognise that while social casino games are designed purely for entertainment, some individuals may develop unhealthy patterns of behaviour in relation to gaming. This policy outlines our commitments and the safeguards we have put in place to promote healthy and responsible enjoyment of our Platform.

2. Age Restriction — 18+ Only

Access to LuckyVibe is strictly limited to individuals aged 18 years and older. This is a firm and non-negotiable policy. We implement this restriction because:

  • Casino-style gaming content is not appropriate for minors;
  • We have a legal and ethical responsibility to protect young people;
  • Even purely entertainment-based casino games can have an influence on gaming attitudes that should be managed carefully during formative years.

By accessing the Platform, you confirm that you are 18 years of age or older. If we have reason to believe a user is under 18, we reserve the right to immediately restrict their access.

Advice for parents and guardians: If you believe a minor in your household has been accessing our Platform, please use parental controls and filtering software to block access. You can also contact us at [email protected] and we will take appropriate action.

3. Entertainment Only — Not Gambling

LuckyVibe is not a gambling platform. This is a fundamental distinction that underpins everything we do:

  • No real money is ever deposited, wagered, or won;
  • No prizes, gifts, vouchers, or financial rewards of any kind are offered;
  • All in-game outcomes are generated for entertainment purposes and carry no financial significance;
  • The games available on our Platform are purely social, skill-independent entertainment.

However, we acknowledge that casino-style games — even when played for free — can sometimes trigger similar psychological responses to real gambling. We therefore encourage all users to be mindful of their habits and to approach gaming as one of many leisure activities.

4. No Real Money

We want to be completely transparent: there is no way to win or lose real money on New Site. All virtual currency is entirely simulated. Any coins, credits, or tokens you accumulate:

  • Have zero monetary value;
  • Cannot be transferred to another user;
  • Cannot be sold or traded;
  • Cannot be redeemed for any goods, services, or cash equivalents;
  • Exist solely within the entertainment context of our Platform.

5. Healthy Gaming Habits

We encourage all players to approach gaming in a balanced and healthy way. Here are some signs that your gaming may benefit from reflection:

  • You find it difficult to stop playing even when you want to;
  • Gaming interferes with your work, relationships, or daily responsibilities;
  • You feel anxious, irritable, or restless when not playing;
  • You find yourself spending excessive amounts of time on the Platform;
  • You use gaming to escape problems or negative emotions regularly.

If any of the above apply to you, we encourage you to take a break, talk to someone you trust, and consider reaching out to a support organisation listed below.

6. Setting Healthy Limits

We recommend the following practices to keep your gaming balanced and enjoyable:

  • Set time limits: Decide in advance how long you will play and stick to it;
  • Take regular breaks: Step away from the screen every 30–60 minutes;
  • Balance your leisure: Ensure gaming is one of several activities you enjoy;
  • Stay mindful: Notice how you feel before, during, and after playing;
  • Talk openly: Share your gaming habits with trusted friends or family.

7. Self-Exclusion

If you feel that your use of our Platform is becoming problematic or if you simply wish to take a break, you may request self-exclusion. To do so, please contact us at [email protected] with the subject line "Self-Exclusion Request". We will action your request promptly and restrict access to your account or device for the period requested.

During a self-exclusion period, we will not send you any marketing or promotional communications.

8. Resources for Help

If you or someone you know is struggling with problem gambling behaviour — whether related to real-money gambling or compulsive social gaming — the following organisations can provide free, confidential support:

9. Changes to This Policy

We may update this Responsible Gaming Policy from time to time. Any material changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this Policy periodically.

10. Contact Us

For any responsible gaming concerns, self-exclusion requests, or general questions, please contact our team:

  • Email: [email protected]
  • Phone: +64 9 123 4567
  • Address: Level 3, 22 Commerce Street, Auckland CBD, Auckland 1010, New Zealand
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM NZST
Important Disclaimer 18+

This platform is strictly for users aged 18 and over. By using this website, you confirm that you have reached the required age. LuckyVibe is a social entertainment platform only — there are no real-money wins, losses, bets, or prizes of any kind. All games are designed exclusively for entertainment. All virtual currency is simulated and has no monetary value.